When your TV breaks, a repair can save you money, but it isn’t always the best choice. The answer depends on what’s wrong, how old the TV is, and how the repair cost compares with buying a new TV.
Faults that are commonly repaired
- Power supply faults, where the TV won’t switch on.
- Backlight faults, where there’s sound but no picture.
- Some main board faults.
- Connection problems, such as a faulty HDMI port.
These faults are usually fixed by replacing a specific part, and the rest of the TV keeps working as before.
When replacing may make more sense
- The screen panel is cracked or damaged. Cracks can’t be repaired, and a replacement panel is often a large part of the TV’s value.
- The quote is close to the price of a new TV. Compare it with a similar new model, not only the cheapest one.
- Parts for your model are no longer available.
- The TV no longer gets updates. Older Smart TVs can lose support for some apps, even if the TV itself works.
A simple way to decide
As a rough guide, if a repair would cost more than about half the price of a similar new TV, compare your options carefully. Also think about:
- How old the TV is, and how well it has worked until now.
- Whether you’re still happy with its picture, size and features.
- Whether the repair comes with any warranty on the work or parts. Ask before you agree.
Questions to ask before you agree to a repair
- What is the likely fault, and how certain is that?
- What will the repair cost in total, including parts, labour, call-out and travel?
- Is there a charge if I decide not to go ahead after the TV has been inspected?
- Is the repair or the part covered by a warranty?
- How long will the repair take?
A good technician will explain the fault and the quote in plain language, so you can make an informed decision.
If you decide to replace your TV
Old TVs are electronic waste, so don’t put yours in the household bin. Take it to an e-waste recycling drop-off point, or ask your retailer whether they accept old electronics.
Not sure what’s wrong yet? Start with our guides to a TV with sound but no picture and a TV that won’t turn on.
Want a repair quote?
Send a repair request with your TV details, and we’ll explain the costs before anything is booked.