Legal
Terms and Conditions
The terms that apply when you use this website and send us a request.
These terms are being finalised. Details marked [to be confirmed] will be added before the website launches.
Last updated: 19 October 2026
About these terms
These terms apply when you use the TVRepairConnect website and when you send us a request. By using the website, you agree to them.
The website is operated by [to be confirmed: registered business name and registration number, if any] (“TVRepairConnect”, “we” or “us”).
What the website offers
The website provides information about TV repairs, DStv services, and TV installation and wall mounting in Gauteng. It includes the Problem Finder, repair guides and a form to request help.
The Problem Finder and repair guides
The Problem Finder and repair guides give general information only. They suggest possible causes and safe checks, but they can’t diagnose a fault. Only a technician who inspects your TV or equipment can confirm what is wrong.
Only try checks that can be done safely from the outside. Never open a TV or decoder, and don’t climb onto a roof or a ladder to work on a dish.
Requests, quotes and bookings
Sending a request doesn’t create a booking or a contract. After you send a request, we’ll contact you to discuss the problem, confirm whether the service is available at your address and explain the applicable charges. A visit or repair is only booked once you agree to the proposed costs.
Charges may include a call-out fee, travel charges, parts and labour. They depend on the fault, your TV or equipment and your location, and are explained before anything is booked.
- Payment terms: [to be confirmed]
- Cancelling or rescheduling a booking: [to be confirmed]
- Warranty on repairs and parts: [to be confirmed]
Your consumer rights
Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008 or any other South African law that protects consumers.
Your responsibilities
Please give accurate information in your request, and tell us about anything that may affect safety, such as visible damage to the TV, its power cable or the wall where it will be mounted.
Don’t misuse the website, for example by sending false, abusive or automated requests.
Other brands and services
TVRepairConnect is not DStv or MultiChoice. For subscriptions, payments and account changes, please contact DStv directly. Brand names mentioned on this website belong to their owners and are used only to describe the products we can help with.
Website content
The content on this website belongs to TVRepairConnect unless stated otherwise. You’re welcome to share links to it, but please don’t copy it without permission.
We try to keep the information accurate and up to date, but it is general information and may not apply to every TV or situation.
Links to other websites
Where we link to other websites, we aren’t responsible for their content or how they handle your information.
Liability
As far as the law allows, we aren’t responsible for loss or damage caused by relying on the general information on this website instead of having your TV or equipment inspected, or by attempting anything other than the safe checks we describe. This doesn’t limit our responsibility for the services we provide, or your rights under consumer protection law.
Privacy
Our Privacy Policy explains how we collect and use your personal information.
Changes to these terms
We may update these terms from time to time. The version on this page, with the date it was last updated, applies.
Governing law
These terms are governed by the laws of the Republic of South Africa.
Contact us
Questions about these terms? Call or WhatsApp us on 076 314 8750, or email us at info@tvrepairconnect.co.za.